New Staff Information

Welcome to the Whistler Blackcomb Snow School! We are SO excited for you to come and join us here in Whistler.

In early November, we will start entering you into our system to make you an Active Employee. At this time, you will start to receive emails from Vail.

To see the content of your emails from Vail - https://vailresorts.service-no...

It is very important that you read and complete the steps in these emails, as it gets you hired into our system so that you can start your online training and then start work with us. If you have not received these onboarding emails by November 10th, make sure to check your spam folder. If you are still unable to find the email please contact Lucie our hiring master at For the best results experience we recommend using a desktop computer to complete this process.

The New employee checklist is a great resource to check you have everything you need to get started with us.

If you are having troubles with the onboarding process or have questions, please read through the FAQs and you can also request support.

Once you have completed the final onboarding steps, please then go to the Employee Services located at the Springs Building to get your pass printed and pick up your uniform.

We will have snow school check in times in November.

You will need to submit the following documents at that time:

  • Government Photo ID (Passport or Drivers License
  • Valid Canadian Work permit (if applicable)
  • Criminal Record Check
  • Social Insurance Number

Our main point of communication with you is through our Snow School Newsletters that come out every two weeks.

Your supervisor will reach out when they have started at the end of the first week in November.

New Staff Training

Online Training

You will be required to complete a number of training sessions before your first day of teaching. (Note that all the mandatory pre-season training is paid.)

The first set of training you will do is your online new hire training. This will come to you as a series of emails from Vail and a program called Saba/The Lift. You can access the trainings directly from these emails or by logging into Epic Service and clicking on the My Training & Development Tile. We will soon post all the online trainings that you will be required to complete.

WINTER New Staff Training

WB Snow School-specific training will be provided online and in person. This training is Mandatory and Paid.

You will be sent an email at the start of November from the training team to choose the dates for your New Staff Training. (We set a seier

Here are the relevant pieces for NEW WINTER STAFF:

Snow School Orientation for New Staff (SSON). This is a 2-hour in person or online session that introduces you to our snow school. If you choose the online session, a phone will work, but a computer screen is better.

On Snow Pod Specific Training Sessions (OST). Our main priorities in the snow school are to keep you safe and help you deliver the best experience ever to our guests. These on snow training sessions will orient you to our school, show you the operations, and discuss strategies to keep you safe while teaching great lessons.

We will try to match you up with your supervisor for at least one of these days so you can get to know your team. You will need your gear and uniform for this session.

Winter Staff: If you have not received this information by December 1st, please email

The next step after training is to start working! See the "Checking your Work Schedule" section below.

Checking Your Work Schedule

We use a system called RPOS for managing instructor scheduling. The website for this is: , make sure to bookmark this page on your phone, you will use this daily.

To login, use the following:

Username: 'Your Active Pass number' ( 11 digit number on your pass)
'Password: $noW2223 (S=$ and the W is capitalized).

Our team of schedulers are hard at work populating schedules in RPOS. They should be ready for your viewing as you become active. For more information on checking your schedule, work expectations & guidelines, and how to contact our schedulers, consult the Scheduling Tab on this website.

If you are a Part Time staff member, you will need to select some days to work with us. Please do so by clicking on the Scheduling Tab.

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WB snow and bike school has an allocation of beds in our Employee Housing called HOUSE.

Full time are able to apply for house, by filling out the application you are sent after you complete the New employee setup forms. (Link also below)

Winter applications are open and you will create an account using your own personal email address. Please note we will do our best to provide housing but do have extremely limited availability.

House Portal:

House website: Explore Employee Housing @ Vail Resorts | StarRez Portal (

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Get to know the different departments of WB by watching these videos.