New Staff Information

Welcome to the Whistler Blackcomb Snow School! We are SO excited for you to come and join us here in Whistler.

Onboarding forms - we are changing the recruiting platform this summer. This means all new hires will have their application held in offer extended until August. Once we change over to the new platform, we will initiate onboarding. We will send out more information on the onboarding process when we have it this summer!

When you have completed your onboarding and arrive in Whistler in November, you will be able to check-in in person. More information about the onboarding and check in will be sent out during the summer and Fall.

Your supervisor will reach out when they have started at the end of the first week in November.

If you have any questions over the summer, please reach out to Lucie, our recruiting admin lbishop@vailresorts.com.


In Person Check-in: Get your pass and submit your documentation

Location

**Please check back in the Fall 2024 for more information on new employee check in for Winter 2024-25!**

The Springs

You will need to submit the following documents at that time:

  • Government Photo ID (Passport or Drivers License
  • Valid Canadian Work permit (if applicable)
  • Criminal Record Check (valid within 18 months)
  • Social Insurance Number

New Staff Training

Online Training

You will be required to complete a number of training sessions before your first day of teaching. (Note that all the mandatory pre-season training is paid.)

The first set of training you will do is your online new hire training. This will come to you as a series of emails from Vail and a program called Saba/The Lift. You can access the trainings directly from these emails or by logging into Epic Service and clicking on the My Training & Development Tile.

For more information as to what online trainings you need to complete and a list of frequently asked questions, please visit: https://vailresorts.service-no...

WINTER New Staff Training

WB Snow School-specific training will be provided online and in person. This training is Mandatory and Paid.

You will be sent an email at the start of November from the training team to choose the dates for your New Staff Training. (We set a seier

Here are the relevant pieces for NEW WINTER STAFF:

Snow School Orientation for New Staff (SSON). This is a 2-hour in person or online session that introduces you to our snow school. If you choose the online session, a phone will work, but a computer screen is better.

Operations and Safety Training (OST) Pod Specific Training Sessions on Snow . Our main priorities in the snow school are to keep you safe and help you deliver the best experience ever to our guests. This on snow training sessions will orient you to our school, show you the operations, and discuss strategies to keep you safe while teaching great lessons.

We will try to match you up with your supervisor for at least one of these days so you can get to know your team. You will need your gear and uniform for this session.

Winter Staff: If you have not received this information by December 1st, please email lbishop@vailresorts.com

The next step after training is to start working! See the "Checking your Work Schedule" section below.

Instructor Skills Training (IST)
On Snow pedagogy Session focused on the teaching skills required in your POD. Connecting with guests, understanding the skills framework, managing splits etc.


Checking Your Work Schedule

We use a system called RPOS for managing instructor scheduling. The website for this is: instructor.snow.com, make sure to bookmark this page on your phone, you will use this daily.

To login, use the following:

Username: 'Your Active Pass number' (11 digit number on your current employee pass)
Password: $noW2324 (S=$ and the W is capitalized).

Our team of schedulers are hard at work populating schedules in ProConnect (RPOS). They should be ready for your viewing as you become active. For more information on checking your schedule, work expectations & guidelines, and how to contact our schedulers, consult the Scheduling Tab on this website.

If you are a Part Time staff member, you will be sent an email from FLAIK to select holiday dates to work for us.

Whistler Navigator

New to Whistler? Whistler has some amazing community resources.
Check out the Whistler Navigator

Housing

WB snow and bike school has an allocation of beds in our Employee Housing called HOUSE.

Full time are able to apply for house, by filling out the application you are sent after you complete the New employee setup forms. (Link also below)

Winter applications are open and you will create an account using your own personal email address. Please note we will do our best to provide housing but do have extremely limited availability. We are currently running a waiting list for winter 2023/24.

House Portal: https://vailresorts.starrezhousing.com/StarRezPortal

House website: Explore Employee Housing @ Vail Resorts | StarRez Portal (starrezhousing.com)

Additional Housing resources:

Housing and community resources

Snow School Facebook Housing page

Welcome to WB Videos

Get to know the different departments of WB by watching these videos.