New Staff Information

Welcome to the Whistler Blackcomb Snow School! We are SO excited for you to come and join us here in Whistler.

In early November, we will start entering you into our system to make you an Active Employee. At this time, you will start to receive emails from Vail.

Look out for email containing your final onboarding forms. This will be sent to all new hires in November who have completed the new employee set up. The email will look like this:

Subject: Complete Your Final Onboarding Forms From:

It is very important that you read and complete the steps in these emails, as it gets you hired into our system so that you can start your online training and then start work with us. If you have not received these onboarding emails by November 10th, make sure to check your spam folder. If you are still unable to find the email please contact Lucie our hiring master at For the best results experience we recommend using a desktop computer to complete this process.

The New employee checklist is a great resource to check you have everything you need to get started with us.

If you are having troubles with the onboarding process or have questions, please read through the FAQs and you can also request support.

Once you have completed the final onboarding steps, you will be able to check-in, in person. Your supervisor will reach out when they have started at the end of the first week in November.

In Person Check-in: Get your pass and submit your documentation


The Springs

You will need to submit the following documents at that time:

  • Government Photo ID (Passport or Drivers License
  • Valid Canadian Work permit (if applicable)
  • Criminal Record Check (valid within 18 months)
  • Social Insurance Number

New Staff Training

Online Training

You will be required to complete a number of training sessions before your first day of teaching. (Note that all the mandatory pre-season training is paid.)

The first set of training you will do is your online new hire training. This will come to you as a series of emails from Vail and a program called Saba/The Lift. You can access the trainings directly from these emails or by logging into Epic Service and clicking on the My Training & Development Tile.

For more information as to what online trainings you need to complete and a list of frequently asked questions, please visit: https://vailresorts.service-no...

WINTER New Staff Training

WB Snow School-specific training will be provided online and in person. This training is Mandatory and Paid.

You will be sent an email at the start of November from the training team to choose the dates for your New Staff Training. (We set a seier

Here are the relevant pieces for NEW WINTER STAFF:

Snow School Orientation for New Staff (SSON). This is a 2-hour in person or online session that introduces you to our snow school. If you choose the online session, a phone will work, but a computer screen is better.

Operations and Safety Training (OST) Pod Specific Training Sessions on Snow . Our main priorities in the snow school are to keep you safe and help you deliver the best experience ever to our guests. This on snow training sessions will orient you to our school, show you the operations, and discuss strategies to keep you safe while teaching great lessons.

We will try to match you up with your supervisor for at least one of these days so you can get to know your team. You will need your gear and uniform for this session.

Winter Staff: If you have not received this information by December 1st, please email

The next step after training is to start working! See the "Checking your Work Schedule" section below.

Instructor Skills Training (IST)
On Snow pedagogy Session focused on the teaching skills required in your POD. Connecting with guests, understanding the skills framework, managing splits etc.

Checking Your Work Schedule

We use a system called RPOS for managing instructor scheduling. The website for this is:, make sure to bookmark this page on your phone, you will use this daily.

To login, use the following:

Username: 'Your Active Pass number' (11 digit number on your current employee pass)
Password: $noW2324 (S=$ and the W is capitalized).

Our team of schedulers are hard at work populating schedules in ProConnect (RPOS). They should be ready for your viewing as you become active. For more information on checking your schedule, work expectations & guidelines, and how to contact our schedulers, consult the Scheduling Tab on this website.

If you are a Part Time staff member, you will be sent an email from FLAIK to select holiday dates to work for us.

Whistler Navigator

New to Whistler? Whistler has some amazing community resources.
Check out the Whistler Navigator


WB snow and bike school has an allocation of beds in our Employee Housing called HOUSE.

Full time are able to apply for house, by filling out the application you are sent after you complete the New employee setup forms. (Link also below)

Winter applications are open and you will create an account using your own personal email address. Please note we will do our best to provide housing but do have extremely limited availability. We are currently running a waiting list for winter 2023/24.

House Portal:

House website: Explore Employee Housing @ Vail Resorts | StarRez Portal (

Additional Housing resources:

Housing and community resources

Snow School Facebook Housing page

Welcome to WB Videos

Get to know the different departments of WB by watching these videos.