Supervisor page

Supervisor resources and training QUIZ !

Supervisors on Day 1 on Whistler November 22 2022

Natalie, Carla, Rebecca, Devin, Mariah and Francois

Day 1

Giving and Receiving Feedback with Finesse

Excellent ressources for your OSO's

Giving and Receiving Feedback with Finesse

Leadership tools for supervisors

Safety checks


Safety Mindset – Living the Be Safe value to ensure you, your staff, and our guests return home safely each and every day.
Your Responsibilities:

  • Be the model for safety – you are the biggest influence on your employees’ behavior.
  • Conduct regular on-snow observations and deliver feedback to employees and management in a timely manner.
  • Communicate terrain and conditions updates and safety briefings to your teams at least daily.
  • Reinforce the STOP and Prioritize models with your team and encourage them to report 'good catches’ before they become incidents.
  • Engage in post-incident reviews and help arrange return to work procedures if one of your employees is injured.
  • Understand the correlation between safety and business operations
  • Key Terms and Definitions:
  • On-Snow Observations: A platform to connect with and develop employees, observe behavior, and identify opportunities to give behavior changing feedback that will enhance employee performance and safety with the goal of preventing employee incidents.
  • STOP: Stop, Think, Options, Power. STOP is a tool that is recognized enterprise-wide at every level of employment. It empowers employees to call a STOP if they feel unsafe and think about what options they need to consider to ensure a safe work environment before continuing work.
  • Prioritize: The expectation that safety always comes first. When we Prioritize, we are doing a quick self-assessment to ensure that our individual values are not in conflict with the situation we are facing.
  • Terrain Management: An enterprise best practice for how we, as Snow Sports Schools of Vail Resorts, classify, use and access terrain, with a particular focus on terrain deemed high risk due to typical conditions, difficulty or traffic volume.
  • Good Catch: A potential hazard or incident in which no personal injury or property damage was sustained, but under different circumstances, injury or damage easily could have occurred. Also known as a ‘Near Miss,’ a Good Catch is an incredibly valuable learning opportunity.
  • Post-Incident Review: A process to review incident information from occurrence to closure. The goal of a post incident review is to understand the incident and develop an action plan to prevent it from happening again.