Bike School New Staff Information

Thank you to all snow school staff that were able to make it to our information session. If you were unable to make it or would like to review the slides Bike School info session

New Staff Information

Welcome to the Whistler Blackcomb Bike School!

When you are hired, you will receive a new employee setup form from Please complete as soon as possible. **Everyone newly hired into the mountain bike guide position will need to fill this out, if you have worked for Vail before we will match with your previous employee profile after this step has been completed**

Within 2 weeks of your start date you will receive an important email from with your final onboarding forms. Please follow the steps outlined in the email carefully to complete the hiring process and get access to our vail systems.

If you have not received this onboarding email within two weeks of your start date, make sure to check your spam folder. If you are still unable to find the email please contact Lucie our hiring master at For the best results experience we recommend using a desktop computer to complete this process.

Once you have completed the final onboarding steps, please then go to the Employee Services located at the Springs Building to check in.

You will need to submit the following documents at that time:

  • Government Photo ID (Passport or Drivers License)
  • Valid Canadian Work permit (if applicable)
  • Criminal Record Check
  • Social Insurance Number

If you want to make sure you didn't miss anything check the new hire checklist located on the Epic Employee website. If you are having troubles with the onboarding process or have questions, please read through the FAQs and you can also request support.

Next Steps

All passes will be active once you have filled in your forms .
You will need to resign your winter waiver on line AND head to the Springs to
sign your Bike Park Waiver.

Part Time staff can pay for your dependent passes at that time.

Please click the page that applies to you for more information as the process
is a little different for different employees.

• New to Bike School - hired to WB/Vail Resorts this past winter

• New to Bike School - NOT hired for WB/Vail Resorts this past winter

New Staff Training

You will be required to complete 2 full days of mandatory training (Note that all the mandatory pre-season training is paid.)

The first set of training you will do is your online new hire training. This will come to you as a series of emails from Vail and a program called Saba/The Lift. You can access the trainings directly from these emails or by logging into Epic Service and clicking on the My Training & Development Tile.